Returns & Exchanges

We want you to love your Santos by Monica pieces; however, if you are not completely satisfied, we accept returns on unworn items within 14 days of delivery. Please ensure all original tags and sustainable packaging are intact to qualify for a refund.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original eco-friendly packaging, ensuring the product is in its original, unused condition.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our studio inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing